1. General Information

By purchasing items from our website, you agree to the terms and conditions outlined below. These terms ensure transparency and a positive shopping experience.

2. Order Processing and Delivery

    •    All items are made-to-order. Production and delivery typically take 5 to 10 business days.
    •    Delays may occur during holidays or due to unforeseen circumstances.

3. Returns and Exchanges

    •    Returns/Exchanges Policy:
   •    Custom-made or made-to-order items are non-refundable unless the item is damaged upon arrival.
    •    If eligible, requests for returns or exchanges must be made within 7 days of receiving the item.
    •    Customers are responsible for return shipping costs unless the return is due to our error.

4. Shipping

   •    We offer domestic shipping within [UK].
    •    Shipping fees and options will be displayed at checkout.
    •    Once shipped, we are not responsible for delays caused by the courier service.

5. Payment

    •    All payments must be completed through the secure payment options provided at checkout.


6. Product Information

    •    Each product is handmade, and slight variations may occur. These variations are part of the item’s unique charm.

7. Contact Information

For inquiries regarding your order, contact us at: yyyenism@gmail.com