By purchasing items from our website, you agree to the terms and conditions outlined below. These terms ensure transparency and a positive shopping experience.
2. Order Processing and Delivery
• All items are made-to-order. Production and delivery typically take 5 to 10 business days.
• Delays may occur during holidays or due to unforeseen circumstances.
3. Returns and Exchanges
• Returns/Exchanges Policy:
• Custom-made or made-to-order items are non-refundable unless the item is damaged upon arrival.
• If eligible, requests for returns or exchanges must be made within 7 days of receiving the item.
• Customers are responsible for return shipping costs unless the return is due to our error.
4. Shipping
• We offer domestic shipping within [UK].
• Shipping fees and options will be displayed at checkout.
• Once shipped, we are not responsible for delays caused by the courier service.
5. Payment
• All payments must be completed through the secure payment options provided at checkout.
6. Product Information
• Each product is handmade, and slight variations may occur. These variations are part of the item’s unique charm.
7. Contact Information
For inquiries regarding your order, contact us at: yyyenism@gmail.com